The (Potentially) Misplaced Focus on Customer Experience
When a concept starts showing up everywhere, starts feeling like a fad, it is time to put on a skeptical hat. Customer Experience (CE) is...
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Growth Strategy: Where Does a One-trick Pony Go?
In our consulting practice, we often meet with executives who are looking to grow their businesses in new directions. The new direction...
How to discover Winning Strategies?
Where do winning strategies come from? Management literature is full of theories on strategy development. Every academic, guru, or...
Educating Managers through Service Learning
Service learning is a form of experiential education in which participants engage in activities that address human and community needs,...
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